Frequently Asked Questions

Start by reading your purchase confirmation and welcome instructions that we sent to you via email.

Then sign in, open the program you purchased, and follow its recommended starting point.

For the Club, begin with the 5-Step Reset. Choose one step to work on first so you can turn what you learn into a practical change in your classroom. 

Sign in at https://www.drlorifriesen.com/login using the email address associated with your purchase.

After signing in, open your purchased program from your account.

Bookmark the login page so you can return to it easily. 

You can also access your programs from the main page of our website by clicking the bright pink Member Login button on the top right corner of our website: https://www.drlorifriesen.com  

Your username is the email address you used when you purchased your program or membership.

To reset your password, visit our login page, select Forgot Password, and enter that email address.

Follow the instructions in the password reset email.

If it doesn’t arrive, check your spam or junk folder.

If you can’t remember which email address you used or still need help, contact our support team. Include your full name and the program you purchased so we can help you find your account.

Go to our login page at https://www.drlorifriesen.com/login, select “Forgot Password,” and enter your purchase email address.

Follow the instructions in the reset email.

If it doesn’t arrive, check your spam and junk folders.

If you’re still unable to reset your password, contact our team at [email protected]. 

Please don’t send us your password. 

Use the email address associated with your purchase, which may be different from the address where you receive our weekly emails.

If you have several email addresses, check your purchase confirmation.

If you need help finding your account or changing its email address, contact our team at [email protected]. We respond to emails Mon-Fri from 9-5 pm EST.

Check your spam, junk, and promotions folders, and search your inbox for “Dr. Lori Friesen” or your program name.

Make sure you’re checking the address you used at checkout.

If you still can’t find the email, contact us at  [email protected] and include your name, purchase email, program name, and approximate purchase date so we can look up your account and re-send your welcome email.

Note: If you signed up using a school email address, your school or district may be blocking our emails. We can change it for you if you'd like!

Again, just email us at [email protected] and we'll do our best to take care of this for you within 24 hours Mon-Friday.

First, check that you’re signed in with the email address you used to purchase that program.

The Kajabi app should automatically populate any courses purchased with your email address.

What we often see is if you purchase multiple courses or products using 2 different email addresses, some courses and products appear and others don't. 

If you still can't see your course, contact us at [email protected] with your name, purchase email, program name, and purchase date or order confirmation.

A screenshot of what you see can help us identify the issue; leave out any payment information. 

Ask your school’s technology team whether they can approve access to drlorifriesen.com and any required course or resource services.

Include the exact link and a screenshot of the message you’re seeing.

You can also check access from home or another permitted device.

Follow your school’s technology rules, and contact us if you need help identifying the resource or website involved at [email protected] 

Start with one classroom problem you’d most like to improve.

Club Members can begin with the 5-Step Reset; Academy Members can follow the course sequence or begin with the system they most urgently need.

Choose one practical action, try it, and return for the next step. You don’t need to use every resource at once to experience success!

If you're a Classroom Management Club Member, we release the new/updated resources for the next month on the Saturday one week before the end of the current month (on approximately the 25th of each month).

For example, November's new resources are released on Saturday, October 24th.

Go to the "Monthly Snapshots" section when you log in to see a listing of all the resources available for you each month.

If you're a Classroom Management Club Member, go to the "Monthly Snapshots" section when you log in to see a listing of all the resources available for you each month.

Look for the grade range in the resource title, description, or instructions.

Consider both your students’ ages and the skills they’re working on when choosing an activity.

If you’re unsure whether a resource is suitable for your class, post inside our private Club FB Community with the resource name and your grade level to ask.

Yes! When you log into The CMC, click on "Hot Button Topics" to see the most common topics our members ask for help with.

Look through the available topic categories or search tools using the challenge you’re facing, such as “talking,” “blurting,” “transitions,” or “refusal.”

The Club also includes the “Whaddya Do When?” area for help with specific classroom situations.

If you can’t find a starting point, ask in the member community and describe the specific routine or behavior you want help with. 

Open the training lesson and look for its resource or download links on the sidebar.

Read the lesson description for any additional instructions.

If you can’t find a handout mentioned in the training, contact us at [email protected] with the program name and lesson title so we can help you locate it. 

Open the resource and follow its download instructions.

Save the file in a folder you can find again, organized by program or classroom topic.

If the resource uses a Google Slides link, follow the instructions for creating your own permitted copy.

Keep your saved files in a private location for your own classroom use. 

Only edit resources that are specifically labeled editable and follow the permissions and instructions provided with that resource.

Other files may have protected elements or be intended for printing and viewing.

Typically, many of our resources created using PowerPoint are editable, and PDFs are not editable.

If you’re unsure what can be changed, contact us at [email protected] before modifying the file. 

PDF files open in a PDF reader or many browsers; an editable PDF may require the software named in its instructions.

PowerPoint files open in PowerPoint or a compatible application.

Google Slides resources use the supplied link and your Google account.

ZIP files must be extracted before you open the files inside.

Please visit the "Tech Help" section inside the CMC for more detailed assistance with tech challenges!

Follow the resource’s instructions first, especially for editable or interactive files. 

Check that your device or Drive account has enough space and that your internet connection is stable.

If you’re converting a presentation into Google Slides, Google’s conversion limit is 100 MB.

Use a supplied Google Slides version when available.

If you still have trouble, contact us at [email protected] with the resource name, file size, device, and exact error message so we can help you identify the issue. 

Please also check the Tech Help section inside the Club for more detailed support:
 

Start with the browser tools your school allows, such as approved Google Slides links or PowerPoint for the web.

Some resources may require desktop software or specific features, so check their instructions.

Ask your technology team which options are permitted, and contact us at [email protected] if you need help identifying the formats included with your resource. 

Use the format and presentation mode recommended in the resource’s instructions.

PowerPoint resources may need Slide Show mode; Google Slides resources may need Slideshow mode and permission to access linked media.

Test the timer and sound before class.

Browser versions and file conversions can behave differently, so use the supplied version whenever possible and tell us your format if something isn’t working. 

No. Individual Academy enrollments and Club memberships are for one teacher’s classroom use.

Please don’t share logins or upload files to a shared drive.

If your team needs access, contact us at [email protected] about purchasing the appropriate licenses. 

Your annual membership is billed once per year.

A course payment plan divides a purchase into a set number of installments.

Prices, access, and bonuses can vary by offer, so please review the checkout details before purchasing and keep your confirmation email. 

1. Sign in through a web browser.

2. Open your account menu, and look for Settings, then Billing.

Your active card subscriptions should show the next payment amount and date.

If there is no future payment amount and date, you are likely not on an annual subscription and will therefore not be re-billed.

3. PayPal purchases are managed through PayPal - get help at this link.

4. AfterPay and Klarna purchases are managed through each company independently. Get help with AfterPay purchases at this link and get help with Klarna purchases at this link.

5. If your purchase or Billing section isn’t visible, contact our team at [email protected] so we can help you check it. 

1. Sign in through a web browser.

2. Open your account menu, and look for Settings, then Billing.

3. Update the saved card or use the options beside the relevant subscription to change its payment method.

If you paid through PayPal, update the payment arrangement in PayPal. Get help at this link.

Get help with AfterPay purchases at this link and get help with Klarna purchases at this link.

Please never send card details through email or our contact form. 

1. Sign in through a web browser.

2. Open your account menu, and look for Settings, then Billing.

Your active card subscriptions should show the next payment amount and date.

If there is no future payment amount and date, you are likely not on an annual subscription and will therefore not be re-billed.

3. PayPal purchases are managed through PayPal - get help at this link.

4. AfterPay and Klarna purchases are managed through each company independently. Get help with AfterPay purchases at this link and get help with Klarna purchases at this link.

5. If your purchase or Billing section isn’t visible, contact our team at [email protected] so we can help you check it. 

Review any payment email you receive, check your payment details, and update your payment method if needed.

If you’ve already updated it or your access has changed, contact us with your purchase email and program name at [email protected] 

We can help you check the account and explain the next step. 

We automatically generate a receipt for each purchase, which you will receive via email to the address you used to purchase.

Please check your purchase confirmation and payment emails for a receipt or payment record.

If you can't see your receipt in your inbox, please also search your spam, junk, and promotions folders.

If you’re interested in joining The Classroom Management Club, there is a very real chance your school or district may be able to cover the cost for you as professional development, so you can still get in.

And no, this is not a big, uncomfortable ask.

This is a reasonable, professional request that ties to school goals like:

• Reducing behavior escalation and office referrals
• Supporting teacher retention and burnout prevention
• Creating more consistency across classrooms
• Saving time for administrators and instructional coaches

To make this easy, I’ve created a one-page overview of The Classroom Management Club that clearly outlines the benefits for schools and districts, not just for individual teachers.

Click here to download the one-page overview

Below, I’m giving you everything you need, including an email you can copy and paste and a short script you can use in a conversation.

And because you joined us for this virtual event, if your administrator approves your request but the special offer has ended, please write to us to let us know. My support team will check with me to see if and when we can make a special exception for you so you can join us inside the Club A.S.A.P.

We know getting approval from admin can take time, so we’re prepared to be flexible and give you the special attention you need to get the support you need.

To that end, here’s a copy and paste email you can send to admin:

Subject line options:

• Professional Development Request: Classroom Management Support
• PD Request: Classroom Management Club Membership
• Request for Approval: Classroom Management Professional Development

Email body:

Dear [Principal/Admin Name],

I wanted to share a professional development opportunity I’m interested in and ask if the school/district would consider covering the cost for the year.

The Classroom Management Club is a self-paced, research-backed professional learning membership designed specifically for elementary teachers. It focuses on proactive classroom management, preventing behavior escalation, and creating consistent routines and systems that support both student learning and teacher well-being.

I’m especially interested in this program because it aligns closely with our school’s goals around reducing behavior disruptions, supporting teacher retention, and creating consistent expectations across classrooms.

I’ve attached a one-page overview that outlines the benefits for schools and districts, what’s included, and examples of impact.

Because I attended a free, live PD training to introduce me to the classroom management frameworks the Club is built on, I am eligible for special pricing of one year access for $297 USD.

Thank you for considering this request. I’d be happy to talk more about how this could support our classroom and school goals.

Warmly,

[Your Name]

And here’s a short script for an in-person or virtual conversation

If you’re asking in a meeting or quick check-in, you can say:

“I’m looking into a professional development program focused on proactive classroom management and preventing behavior escalation. It’s an ongoing, self-paced program that supports consistency and reduces reactive behavior issues.

I think it aligns really well with our goals around teacher support and retention, and I wanted to ask if the school or district would consider covering the cost as PD. I brought a one-page overview in case that’s helpful.

Because I attended a free, live PD training to introduce me to the classroom management frameworks the Club is built on, I am eligible for special pricing of one year access for $297 USD.”

One last thing: Advocating for support does not mean you’re struggling!

It means you’re proactive, reflective, and invested in doing this work well and sustainably.

In case you're curious, when I asked teachers what they loved about the Club and want to tell their teacher friends about it, here are some of the answers:

One Club member said: “What’s not to love? Fabulous resources, supportive members and by far the best PD I have found!”

That is the kind of support worth asking for.

If you decide to ask and your admin has questions, I’m always happy to help clarify or provide additional information.

You are not asking for “extra.” You are asking for support that prevents bigger problems later. 

Contact us at [email protected]  before changing plans or starting another subscription.

We’ll help you check which options are available for your purchase and how a change would affect billing and access.

Pause options depend on your plan and account setup, so please check with us before relying on a pause. 

Annual Club memberships include a conditional 30-day guarantee.
 

To qualify, complete the 5-Step Reset and  complete the PD tracker, ask for help and post a CMC Win in the private Facebook group for each reset step, and email your completed tracker and refund request to [email protected] within 30 days of purchase.

Implementation is required; viewing or downloading resources and trainings alone is insufficient. 

Please read our full Terms & Conditions at this link.

Other purchases follow their own refund terms.

👉 To cancel your membership, follow these steps:

1. Log in at: https://www.drlorifriesen.com/login
2. Select "Settings" (top right corner - click on your icon)
3. Select “Billing Information”
4. Scroll down till you find your Club subscription
5. If a cancellation option is available beside your subscription, follow it through to confirmation.
   
   If you paid through PayPal, the process may continue there.
   
   If no cancellation option appears, contact our team at [email protected] 
   
   Check your confirmation and purchase terms for when access ends; ask us if the date isn’t clear. 

A recurring subscription renews at the billing interval shown at checkout until it’s canceled.

A one-time purchase or fixed installment plan has different terms.

Check your confirmation and billing details to see which type of purchase you made.

To check your billing details:

1. Sign in through a web browser.

2. Open your account menu, and look for Settings, then Billing.

Your active card subscriptions should show the next payment amount and date.

3. PayPal purchases are managed through PayPal - get help at this link.

4. AfterPay and Klarna purchases are managed through each company independently. Get help with AfterPay purchases at this link and get help with Klarna purchases at this link.

You own all resources you download during your membership and they are yours to continue using as long as you'd like. 

However, ending a membership does not give permission to share or redistribute its resources.

READY for School Academy and eligible Classroom Management Club trainings offer professional development opportunities.

Check the PD instructions for the program or training you’re completing to see what is available and what you must do to earn its certificate.

Classroom resources and activities are not automatically PD-credit activities. 

READY for School Academy offers 50 PD hours upon completion of its requirements: 10 hours of online training and 40 hours of document study and implementation.

The Classroom Management Club (CMC) offers 40 PD hours for completion of the Level 1 PD Tracker: 10 hours of online training and 30 hours of document study and implementation.

CMC Teachers can earn an additional 40 hours for completion of the Level 2 PD Tracker in year two: 10 hours of online training and 30 hours of document study and implementation,

Use the current PD guide and tracker to check each training’s hours and the requirements for recording them. 

Complete the training, assessments, implementation work, and documentation required for your program or PD pathway inside the READY for School Academy or inside The Classroom Management Club.

Follow its instructions for submitting your work or requesting your certificate.

A certificate should reflect the learning and work you have actually completed; the requirements may differ between Academy certification and individual Club trainings. 

Ensure you are logged into The Classroom Management Club and then click on the "Introduction" tab (please see the screenshot below) to get the link to your PD tracker and instructions for how to use it:
 

Use the tracker provided for your program. You will find your PD Tracker inside The Classroom Management Club in the "Introduction" tab (please see the screenshot below):
 

Record the training title, completion date, and eligible hours, then complete any required reflections, assessments, or implementation evidence.

Follow your school’s instructions for any additional reporting. 

Ask your administrator or professional development coordinator before you begin if you need the hours to meet a specific requirement.

Share the program description, provider, hours, and completion requirements, and ask whether approval is needed in advance. Your school or licensing authority decides which professional development it accepts.

Click here to download the one-page overview of The Classroom Management Club to share with your administrator if required.

We award Academy Certificates (for 50 PD Credit Hours) every fall, usually in September or October.

To qualify for your Academy Certification, please ensure you complete all required assessments inside the Academy by August 1st.

We award CMC Certificates (for 40 PD Credit Hours) twice each year: September and January/February.

To qualify for your Classroom Management Master Certification, please ensure you complete your Level 1 or Level 2 PD Tracker inside the Club by August 1st or by January 5th.

Learn more about how to complete and submit your PD Trackers inside the Welcome: Introduction section of the Club (please see the screenshot below):

Click here to take the short assessment to get your PD certificate for my free class, "How to Regain Control of Your Classroom."

When you pass, we will email the certificate to you.

The email subject line will be, "Here's your PD Certificate."

If you don't see the certificate in your inbox, please check your:

• promotions folder
• spam folder
• junk folder

1. Open the certificate with either PowerPoint or Google Slides.

2. Then, click into the text boxes to type your name and date.

3. Download the certificate and then save it! 

READY for School Academy provides summer support for teachers who are preparing for a new classroom through a private member community.

The Classroom Management Club combines classroom management training, practical resources, and a year-long private member community where teachers can ask questions and receive guidance from coaches and fellow educators.

Support and coaching opportunities can vary by program or offer, so check what is included with your purchase and follow the community’s instructions for asking questions. 

CMC members can post classroom questions in the private Classroom Management Club Facebook group (click on the pic below).

Describe the situation and what you’ve tried so the coaches and community can give useful guidance.

For login, payment, or purchase issues, check out the "Membership, payments, and cancellations" section on this FAQ page.

If your question isn't answered, use our contact form so our support team can review your account privately.

If you're a member of The Classroom Management Club, begin with the Club’s 5-Step Reset and choose the first routine or situation you want to improve.

Follow the framework, teach the expected behavior clearly, and give students opportunities to practice.

Ask for help in the member community as you work through the steps so you can get guidance that fits your class: 

When you log into The CMC, click on "Hot Button Topics" to see the most common topics our members ask for help with.

Look through the available topic categories or search tools using the challenge you’re facing.

The Club also includes the “Whaddya Do When?” area for help with specific classroom situations.

If you can’t find a starting point, ask in the member community and describe the specific routine or behavior you want help with. 

Here's a helpful framework to use when asking for support:

I teach ___. The challenge is ___. It usually happens during ___. I’ve already tried ___. I’d love help deciding what to try next.

Yes! You can access the purchased online trainings and resources separately from Facebook.

The Club’s member community uses Facebook, and its conditional refund guarantee includes participation there.

If you don’t use Facebook, review that requirement before joining.

Use our contact form at https://www.drlorifriesen.com/contact-us.

Include your name, purchase email, program name, and a clear description of the issue.

Please keep account questions out of the community group, and please don’t send passwords or full payment details.

Screenshots can help if they don’t contain sensitive information. 

Share your suggestion in the Club community or through our contact form.

Tell us your grade level, the classroom challenge, and what would make the resource useful.

We use member feedback to understand teachers’ needs and guide planning, though a suggestion does not guarantee that a particular resource will be created. 

Our support team aims to respond within 24 hours Monday - Friday from 9:00 am - 5:00 pm.

Messages received outside those hours are handled when the team returns.

To help us assist you efficiently, include your purchase email, program name, and the details of your question in your first message.

Please search for the words "Here’s your VIT Upgrade Package" in your email for the email with the workbook link!"

If you don't see it right away, please check your

• promotions folder
• spam folder 
• junk folder

Often, if your email provider doesn't recognize our address, we can land in there.

When you find it, please move your message to your inbox so that hopefully this doesn't keep happening!

No worries! With your VIT upgrade, you get:

☑️ The follow-along workbook 

So you can take clear notes, stay with the class, and leave knowing what to try first. 

☑️ Lifetime access to the replay

So if you miss anything, get interrupted, or want to watch again later, you can come back anytime.

☑️ A copy of the slides

So you can review the exact content you want when you need it most.

☑️ Four bonus gifts

To help you implement what I teach!

You have immediate access to the workbook and to the 4 bonuses.

We will load the lifetime access replay and the slides into your account about a week after your registration date.

To access your resources (and the lifetime access replay & slides when they're ready):

When you upgrade to VIT, you get the following resources:

• A custom workbook so you can take detailed notes
• Lifetime access to the masterclass replay
• The presentation slides

Immediate access to 4 amazing bonus gifts:

• ️ Teacher Comeback Scripts & Editable Flashcards
• ️ 20 AI Prompts to Use to Respond to Challenging Parent Situations
• ️ K–5 Frustration Tolerance Lessons and Activities (It’s Hard to Be a Verb)
• ️ The 45-Minute Unit Planning Workshop  

You can upgrade to VIT by clicking here.

The Club was designed for K-5th grade, but we have many preschool/pre-k teachers and middle school teachers who have joined the Club for the ideas and strategies.

If you join and are teaching pre-k or middle school, please know that you will need to adapt the resources for your age group. Teaching pre-k or middle/high school is not a valid reason to request a refund.

Click here to take the short assessment to get your PD certificate.

When you pass, we will email the certificate to you.

The email subject line will be, "Here's your PD Certificate."

If you don't see the certificate in your inbox, please check your:

• promotions folder
• spam folder
• junk folder

Great question! Think of the R.E.A.D.Y. for School Academy like an undergraduate degree and The Classroom Management Club like a master’s degree.

The READY for School Academy helps teachers build and organize all the essential systems they need for a calmer, smoother school year from the very beginning, including classroom organization, classroom management, routines, planning, and implementing systems in the first weeks of school.

The Classroom Management Club is specifically focused on helping teachers improve their existing classroom systems, solve behavior challenges and regain control of their classrooms with step-by-step classroom management strategies, resources, coaching, and support throughout the year.

You can learn more about the difference between these two programs by clicking here.

Dr. Lori agrees that teachers deserve more support than they’re often given. Many teachers use PD funds or district reimbursement to cover programs like this, so it’s always worth asking what’s available in your district. 

Click here to download the one-page overview of the Club if you'd like to ask for admin support to reimburse you.

And if it’s not the right fit right now, that’s okay too — Dr. Lori has hundreds of free podcast episodes to support you as well. You can check out the most recent episodes by clicking here.

When you select "Klarna" at checkout, they run a quick credit check. This sometimes takes a bit of time to process, so that could be the issue.

You also can select "Afterpay" at checkout, which is another payment plan option available for you.

Please note that Klarna & Afterpay may not be available in some regions. When this happens, you may choose to finance the payment using your credit card and pay it off over time.

If it still isn’t working, please reach out to our team Monday - Friday from 9:00 am - 5:00 pm EST at [email protected], and we will help you troubleshoot. 

This free class itself is not an accredited university course and doesn’t have a state training number attached to it. It’s a free professional development workshop designed to help teachers with classroom management.

If you’re looking for formal PD documentation, participants in Dr. Lori's programs receive a certificate for 40-50 hours of professional development that many teachers use toward their district PD requirements.

However, every district and state has different rules, so you’ll always want to check with your administrator or professional development coordinator regarding what they’ll accept.

PBIS focuses on behavior systems. Responsive Classroom focuses on relationships and classroom community.

The Classroom Management Club helps teachers manage the entire classroom experience—from creating a caring classroom community, preventing student behavior, and resetting and refining daily routines, to parent communication and teacher well-being.

The Club helps you become the teacher you've always dreamed of being... because this is about going beyond what's expected.

It's about bringing joy back to teaching.

It's about infusing imagination into your day.

And it's about giving kids a reason to care - a reason to want to be there.

The Mind Spa for teachers, loaded with mindset help for teachers, is a Club favorite to help teachers stay inspired and positive all year long, and the 5-Minute Field Trips help bring imagination and magic to your classroom every day (while giving you a much needed 5-minute moment to calm and recenter).

There is nothing else like this on the internet. It's a magical space, intentionally designed to inspire, support, and help teachers re-imaging their classrooms from the ground up.

Yes! When you join The Classroom Management Club, you will get immediate access to everything Dr. Lori shared in the presentation, PLUS you will get access to a beta course specifically designed for specials teachers called Classroom Management for Specials Teachers. It will be available inside your course library when you log in after purchase.

If you would ONLY like access to this new beta course for specials teachers, please email us at [email protected] and we will add you to a waitlist for early release (a date has not yet been set for when it will be available for individual purchase).

Here's my promise to you.

If you join the Club today, complete the 5-Step Reset & submit your completed workbook, and you don't feel like your classroom is measurably better — reach out within 30 days, and I'll give you every penny back.

I only want you in this community if it's genuinely making your teaching life better. 

There is no risk to you when you do the work.